Terms of service

  1. Agreement Overview
     By accessing, browsing, using, or placing an order through https://coreelab.com (the “Website”), which is owned and operated by SML DIGITAL LLC (“we,” “our,” “us”), you agree to be bound by the Terms of Sale and Conditions of Use outlined below. If you do not agree to these terms in their entirety, you are not authorized to use the Website. These terms govern your use of our website, products, and services and form a legally binding agreement under the laws of Delaware. This agreement includes disclaimers of warranties and limitations of liability (see Sections 15 and 16) and includes binding arbitration and class action waiver provisions (see Section 17).

  2. Privacy & Security Disclosure
     Our Privacy Policy is incorporated by reference into these Terms and can be viewed at https://coreelab.com/pages/privacy-policy.

  3. User Eligibility and Conduct
     You must be at least the age of majority in your state or province to use this Website. You agree not to use the Website for any unlawful purpose, including but not limited to hacking, transmitting malware, infringing on intellectual property rights, or violating any laws. We reserve the right to terminate access to the Website for any reason, including violation of these terms.

  4. Products for Personal Use Only
     All products and services purchased via the Website are for personal, non-commercial use only. Resale, redistribution, or modification is prohibited without express written permission.

  5. No Medical Advice
     Information provided on this Website is for informational purposes only and does not constitute medical advice. Always consult your healthcare provider before using any product.

  6. Modifications to Website and Prices
     We reserve the right to modify or discontinue the Website or any portion thereof without notice. Prices, descriptions, and product availability are subject to change at any time without notice.

  7. Payment Terms
     All prices are listed in USD. By submitting payment information, you confirm that you are authorized to use the payment method and that all payment information is accurate. We may update stored payment methods via your card issuer.

  8. Order Acceptance
     Order confirmation does not signify acceptance. We reserve the right to cancel or limit any order at our discretion. In such cases, we will issue a refund to the original payment method.

  9. Subscribe & Save Program
     9.1. Subscriptions auto-renew based on the selected schedule and payment method until cancelled.
     9.2. Trials will convert to paid subscriptions unless cancelled in advance.
     9.3. Membership plans include a 14-day free trial, after which billing begins unless cancelled.
     9.4. Charges are billed to your payment method; billing cycles may vary.
     9.5. Prices and plans are subject to change; we will notify you of changes before they take effect.

  10. Shipping Policy
     Shipping is available to U.S. and international addresses. Please review our Shipping Policy for detailed information. Accurate shipping details are your responsibility. We are not liable for delays or losses due to incorrect addresses.

  11. Delivery Confirmation
     Carrier delivery confirmation is considered sufficient proof of delivery, even without signature.

  12. Money Back Guarantee
     12.1. A 90-day money-back guarantee applies to eligible one-time purchases made directly from https://coreelab.com.
     12.2. Approved refunds are issued to the original payment method.
     12.3. Subscription payments are non-refundable.
     12.4. The CoreeLab ESPF Massager is covered under the 90-day guarantee.

  13. Returns and Refunds
     For returns, please refer to our detailed Returns and Refund Policy. Refunds may take 7–10 business days to process and up to 30 days to appear on your account depending on your financial institution.

  14. Social Media Policy
     Our social media channels are public forums and may contain user-generated content. We do not control or endorse user posts. Each platform has its own terms of use, which you must comply with.

  15. Disclaimer of Warranties
     This Website and all products are provided “as is” and “as available.” We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

  16. Limitation of Liability
     In no event shall SML DIGITAL or its affiliates be liable for any indirect, incidental, special, or consequential damages exceeding $500, regardless of the form of action or legal theory.

  17. Arbitration and Class Action Waiver
     All disputes shall be resolved through binding arbitration under the American Arbitration Association. You waive the right to a jury trial and to participate in class actions. Some exceptions apply. Arbitration shall be governed by Delaware law and the Federal Arbitration Act.

  18. Indemnification
     You agree to indemnify and hold harmless SML DIGITAL and its affiliates from any claims, liabilities, or expenses arising from your use of the Website or breach of these Terms.

  19. Third-Party Websites
     We are not responsible for third-party content or services linked on our Website. Use of third-party websites is at your own risk.

  20. Testimonials and Submissions
     All submissions, including testimonials, are treated as non-confidential and may be used by SML DIGITAL for promotional or commercial purposes. You warrant that you have the legal right to provide such content.

  21. Intellectual Property and DMCA Notice
     All content on the Website is owned or licensed by SML DIGITAL and protected under copyright and trademark law. You may not reproduce or distribute content without prior written permission. DMCA notices should be directed to support@coreelab.com with all required information per federal guidelines.

  22. Electronic Communications
     By using this Website, you consent to receive electronic communications from us. These communications satisfy any legal requirement that they be in writing.

  23. Assignment
     You may not assign your rights under these Terms. SML DIGITAL may assign its rights and obligations at any time without notice.

  24. No Waiver
     Failure to enforce any part of these Terms does not waive our right to later enforce that or any other part of the Terms.

  25. Severability
     If any provision of these Terms is deemed unlawful or unenforceable, it shall be severed from the Terms without affecting the remaining provisions.

  26. Termination
     Upon termination of this agreement, all provisions intended to survive (e.g., Sections 2–5, 12–28) shall remain in effect.

  27. SMS Permissions
     By submitting your phone number, you agree to receive marketing texts. Message frequency varies. Standard message and data rates may apply. Text HELP for help. Text STOP to cancel.

  28. Entire Agreement
     These Terms and related policies constitute the full agreement between you and SML DIGITAL and supersede prior agreements.

  29. Questions or Contact
     If you have questions or need additional information, contact us at:
     SML DIGITAL LLC
     Online Support: support@coreelab.com