Refund policy

At CoreeLab™, we’re committed to helping you manage pain and improve your quality of life. We believe in the effectiveness of our products, which is why we offer a 90-day money-back guarantee on eligible products, with no questions asked. This policy is designed to comply with major international consumer protection laws.


1. Contacting Customer Support


Our customer support team is available 7 days a week and typically responds within 24 hours.


  • Email: support@coreelab.com

  • Please include the following in your message:

    • Full name

    • Email address used at purchase

    • Order number

    • Description of the issue

Important: If we cannot locate your order, it may have been placed with an unauthorized seller. In such cases, we cannot process refunds or exchanges.


2. Return Eligibility


You may return eligible products within 90 days of the delivery date under our 90-day money-back guarantee.


Products eligible for return:


  • Physical, one-time purchase products in good working condition

Products NOT eligible for return/refund:


  • Subscription products

  • Digital products (if applicable)

  • Products returned without prior authorization

  • Products damaged due to misuse or not in resellable condition (unless defective)


3. Return Instructions


To return a product:


  1. Contact us at support@coreelab.com to request a return

  2. Follow the instructions provided by our support team

  3. Once approved, you’ll receive the return shipping address and guidelines

Note:

  • Customers are responsible for return shipping costs

  • Do not send products back without authorization—unauthorized returns may not be processed


4. Exchanges for Damaged or Defective Products


If your item arrived damaged or defective, you must contact us within 7 days of delivery. Please include:


  • Order number

  • Description of the issue

  • Clear photos or a video of the item

  • Your contact details

If the claim is approved, we will ship a replacement product at no extra cost.


5. Lost or Stolen Orders


If you purchased Porch Pirate Protection:


 We will issue a free replacement for lost or stolen shipments. Contact us with your order number and contact details.


If you did not purchase Porch Pirate Protection:


 We recommend contacting your local post office or carrier. In such cases, we cannot guarantee a refund or replacement.


6. International Orders


CoreeLab™ currently ships from regional stores (US, UK, AU). If ordering from outside those supported regions:


  • We cannot guarantee successful delivery or customs clearance

  • Customers may be responsible for customs duties, VAT, or import taxes

  • Return shipping and related fees for international returns are the customer’s responsibility


7. Refund Process


Once your return is received and inspected:


  • You’ll receive an email confirming approval or rejection

  • Approved refunds will be processed within 5–10 business days, depending on your payment provider

  • Refunds will be issued to the original payment method or as store credit (where applicable)


8. Late or Missing Refunds


If you have not received your refund:


  1. Check your bank or credit card account

  2. Contact your payment provider—posting times may vary

  3. Contact your bank, as processing delays may apply

If you’ve completed the steps above and still have not received your refund, contact support@coreelab.com.


9. Subscription Renewals


  • Subscription products are non-refundable

  • If you cancel after a renewal, access will remain until the end of the current billing cycle


10. Policy Updates


We reserve the right to modify this policy to reflect changes in regulations, logistics, or our business model. The most current version will always be available on our official website.


11. Global Legal Compliance


This policy is designed to comply with international consumer protection laws including:

  • EU Consumer Rights Directive

  • UK Consumer Contracts Regulations

  • U.S. Federal Trade Commission (FTC) Guidelines

  • Australian Consumer Law

  • Canada Consumer Protection Act

Applicable provisions in Asia-Pacific, LATAM, and MENA regions